Acceptance of Terms of Use
By using this website (“Site”), registering for a Mahjong Monarch account (“Account”) or using any other services, products, data, content or other material available through the Site (“Services”) and provided by METAWALLET LTD (“we”, “us”, “our”), you (“you, your, or yourself”) are agreeing to accept and comply with the terms and conditions of use stated below (“Terms of Use” or “Terms”). You should read the entire Terms of Use carefully before using this Site or any of the Services.
IF YOU DO NOT ACCEPT THE TERMS OF USE AND CONDITIONS OUTLINED BELOW, YOU MAY NOT ACCESS THIS SITE NOR USE THE SERVICES.
These Terms of Use were last updated on September 21, 2022. METAWALLET LTD reserves the right to change, add or remove parts of these Terms at any time and at its sole discretion. You will be notified of any changes in advance through your Account. Upon such notification, it is your responsibility to review the amended Terms. Your continued use of the Site and the Services following the posting of a notice of changes to the Terms signifies that you accept and agree to the changes, and that all subsequent transactions by you will be subject to the amended Terms.
About Mahjong Monarch and the Services
METAWALLET LTD is registred in Bulgaria.
The Services allow registered users of the Services (“Members”) to:
- Buy credits in order to play Mahjong
- You can not gain real money playing Mahjong on our website
General Terms to the Site
Depending on your country of residence, incorporation or registered office, you may not be able to use all the functions of the Site or Services. It is your responsibility to follow the rules and laws in your country of residence and/or country from which you access this Site and the Services. As long as you agree to and comply with these Terms of Use, METAWALLET LTD grants you the personal, non-exclusive, non-transferable, non-sublicensable and limited right to enter and use the Site and the Services.
All our Services are provided without warranty of any kind, either express or implied, and, in particular, without implied warranties of merchantability and fitness for a particular purpose. We do not guarantee that the Services as well as the Site will be available 100% of the time to meet your needs. We will strive to provide you with the Services as soon as possible, but there are no guarantees that access will not be interrupted or that there will be no delays, failures, errors, omissions or loss of transmitted information.
We will use reasonable endeavours to ensure that the Services and the Site can be accessed by you in accordance with the present Terms of Use. However, we may suspend the use of the Site and Services for maintenance and will make reasonable efforts to give you a prior notice of this. You acknowledge in this context that this may not be possible in case of an emergency, and accept the risks associated with the fact that you may not always be able to use the Services and the Site, or carry out urgent transactions using your Account.
Your Mahjong Monarch Account
Opening of your Account
By opening an Account, you expressly represent and warrant:
- That you have accepted you are legally bound by these Terms of Use;
- If you are an individual, that you are at least 18 years of age;
- If you are a legal entity or acting in the name of a legal entity, that you are duly authorised to act on behalf and in the name of the legal entity, and bind the latter validly;
- That you acknowledge and agree that all information provided, communicated, and exchanged with you, including but not limited to any contractual information, disclaimers, marketing actions and customer support, is conducted in English and that you expressly renounce to any other language.
How We Verify Your Account
The creation and use of your Account are subject to verifications, as required by statutory and regulatory obligations incumbent on us. You agree to provide us with the information we request for the purposes of identity verification, compliance with know-your-customer rules, as well as detection of money laundering, terrorism financing, fraud or any other financial crime. The requested information may include Personal Data (please refer to our Privacy Policy). By providing us with the information we request, you confirm that it is true and accurate, and agree to inform us in case of change concerning such information. Your Account will be blocked until we are satisfied with the information you have provided and determine in our sole discretion that it is sufficient to validate your Account. In the meantime, you will not be allowed to terminate your Account or request the deletion of the Personal Data processed in the course of verification operations.
Funding Your Account
If you have chosen to fund your Account via wire deposits, funds from a wire deposit will be made available for trading on your Account as soon as they are settled. Please note that the deposit settlement times are subject to bank holidays, the processes of partner banks and the processes of your bank. In addition to that, deposit settlement times may be delayed because of any technical issues.
We do not accept fiat currency deposits from third-party bank accounts. The name on your linked bank account must match the name verified on your Mahjong Monarch Account. If a wire transfer is received from a third-party bank account, we will reject and return the wire immediately.
Your Account, once funded, does not and will not earn interest.
Please note that the deposit settlement times are subject to bank holidays, the processes of partner banks and the processes of your bank. In addition to that, deposit settlement times may be delayed because of any technical issues.
We reserve the right to increase or decrease your daily, monthly and overall limits, or make them temporarily or permanently unavailable. This may be done without notice and at our sole discretion.
Refund Policy
We do not refund play credits.
Maintaining Your Account
Keep Your Information Up-to-Date
We are vigilant in maintaining the security of our Site and the Services. By registering with us, you agree to provide Mahjong Monarch with current, accurate and complete information about yourself, including, for legal entities, information on directors, key personnel and beneficial owners, as well as company resolution to open the Account, as prompted by the registration process, and to keep such information updated. If you are an individual, you further agree that you will not use any Account other than your own or access the Account of any other Member at any time or assist others in obtaining unauthorised access.
The creation or use of Accounts without obtaining our prior express permission will result in the immediate suspension of all said Accounts, as well as all pending purchase/sale offers. Any attempt to do so or to assist others (Members or otherwise), or the distribution of instructions, software or tools for that purpose, will result in the Accounts of such Members being terminated. Termination is not the exclusive remedy for such a violation, and we may elect to take further action against you.
You acknowledge that you will only credit your Mahjong Monarch Account from a bank account that is in your own name and that you will instruct payments from your Mahjong Monarch Account only to a bank account that is in your own name.
We reserve the right to cancel transfers which are made by or sent to third parties.
Closing Your Account
You may close your Account at any time.
You may terminate this agreement with METAWALLET LTD and close your Mahjong Monarch Account at any time by contacting us here, following settlement of any pending Transactions.
We may close or suspend or freeze your Account on notice.
We may, by giving notice, at our sole discretion:
- Limit, suspend or terminate your access to the Service, the Site and/or to your Account;
- Prohibit access to the Site and its content, services and tools;
- Delay or remove hosted content; and
- Take technical and legal steps to keep Members off the Site if we suspect that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of these Terms.
Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate Accounts of Members for any reason, including without limitation:
- Attempts to gain unauthorised access to the Site or another Member’s account or providing assistance to others attempting to do so;
- Overcoming software security features limiting use of or protecting any content;
- Usage of the Service to perform illegal activities such as money laundering, illegal gambling operations, financing terrorism, or other criminal activities;
- Violations of these Terms of Use;
- A failure to pay or a fraudulent payment for Transactions;
- Unexpected operational difficulties; or
- Upon the request of law enforcement or other government agencies.
The suspension or escrow of an Account shall not affect the payment of Fees due for past Transactions.
We similarly reserve the right to freeze Ripple accounts in accordance with the Ripple Labs policy, which took effect on 15 September 2014. Please see the explanation provided by Ripple Labs below:
The freeze protocol extension gives gateways the ability to 1) globally freeze all their issued funds or 2) freeze funds issued to a specific user. Frozen funds may only be sent back to the issuing gateway. The global freeze feature allows a gateway to freeze all balances it issues. The gateway may still issue payments. Accounts holding frozen balances may return the funds to the gateway. This feature is useful for migrating users from one account to another and to safeguard users in the event that the gateway account is compromised. The individual freeze is primarily intended for compliance with regulatory requirements, which may vary from one jurisdiction to another. It also allows gateways to freeze individual accounts issuances in order to investigate suspicious activity. These features allow gateways to better operate in compliance with laws and regulations.
Collection and Use of Your Data
Privacy is very important to us. Full details of our Privacy Policy can be found at Privacy Policy. We recommend that you read the Privacy Policy carefully, so that you know the data that we collect, how we use the data and who we share your data with.
Miscellaneous
Financial Regulation
The Services we provide are currently regulated by the Financial Services and Markets Authority (“FSMA”).
APIs
We may provide access to certain parties to access specific data and information through our API (Application Programming Interface).
External Websites
We make no representations whatsoever about any External Websites you may access through the Site including the websites of any third-party custodian service providers. Occasionally, the Mahjong Monarch website may provide references or links to External Websites. We do not control these External Websites or third-party sites or any of the content contained therein. You agree that we are in no way responsible or liable for the External Websites referenced or linked from the Mahjong Monarch website, including, but not limited to, website content, policies, failures, promotions, products, opinions, advice, statements, prices, activities, advertisements, services or actions and/or any damages, losses, failures or problems caused by, related to or arising from those sites. You shall bear all risks associated with the use of such content.
External Websites have separate and independent terms of use and related policies. We request that you review the policies, rules, terms and regulations of each site that you visit. It is up to you to take precautions to ensure that whatever you select for your use is free of items such as viruses, worms, Trojan horses and other items of a destructive nature.
Means of Communication
Unencrypted email messages sent over the Internet are not secure, and METAWALLET LTD is not responsible for any damages incurred by the result of sending email messages in this way. We suggest sending email in encrypted formats; you are welcome to send PGP encrypted emails to us. The instructions and keys to do so are available upon request.
If you send unencrypted or unsecured email or other types of communications to us, we may respond using the same channels, and you hereby accept the risks associated therewith.
Subject to the foregoing, METAWALLET LTD’s aggregate liability for claims based on events arising out of or in connection with any single Member’s use of the Site and/or Services, whether in contract, tort or otherwise, shall in no circumstances exceed the fees paid by you to Mahjong Monarch during the 12 months immediately preceding the date of any claim giving rise to such liability.
Indemnity
To the full extent permitted by applicable law, you hereby agree to indemnify METAWALLET LTD and its partners against any action, liability, cost, claim, loss, damage, proceeding or expense suffered or incurred if directly or not directly arising from your use of the Site or the Services or from your violation of these Terms of Use.
Force Majeure
If we are unable to perform the Services outlined in the Terms of Use due to factors beyond our control including but not limited to an event of Force Majeure, change of law or change in sanctions policy, we shall not be liable for the Services provided under this agreement during the time period coincident with the event.
Governing Law and Jurisdiction
The Terms of Use shall be governed and construed in accordance with the law of Bulgaria. The parties agree to irrevocably submit to the exclusive jurisdiction of the courts of Bulgaria.
Definitions
External Website(s). Websites not owned or operated by METAWALLET LTD.
Fee(s). Refers to the fee which is payable to Mahjong Monarch as further defined in the Fee Schedule.
Instructions. Means:
- Instructions received or directed via the Site or as received directly from you in any medium other than the Site, where METAWALLET LTD has expressly agreed in writing to accept such instructions from you other than via the Site;
- Acts METAWALLET LTD may take as set out in these Terms of Use or in any other form of documentation establishing the legal relationship between you and METAWALLET LTD, including instructions within the remit of our agency authority set out above (including the Instruction to create the legal custodial relationship with the third-party custodian(s) for the purpose of administering the Services for you); and
- Instructions mandated by law, regulatory authority or enforcement agencies.
Personal Data. Information that identifies an individual, such as name, address, email address, trading information and banking details. “Personal Data” does not include anonymised and/or aggregated data that does not identify a specific user.
Site. Mahjong Monarch platform is made available on website mahjongmonarch.com .
Contact Us
If you have any questions relating to these Terms of Use, your rights and obligations arising from these Terms and/or your use of the Site and the Services, your Account or any other matter, please contact us through contact form.
